Terms of service

This page contains our terms & conditions, as well as information about our return policy, etc. Please read these terms & conditions carefully before ordering products from VitoriaHesed. By ordering any of our products, you agree to be bound by these terms & conditions.

THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter "Terms") govern your use of our website (hereafter "website"). You must read the Terms carefully, as your use of the website will automatically constitute your agreement to be legally bound by the terms and conditions herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the website (hereafter "services"). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you disagree with being bound by these Terms, you may not use the website (s) or the services provided by Business through its website (s).

The following words used in these Terms shall have the following meanings:

“Personal Information” shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
"Business website" shall mean all websites on which Business provides products and/or services.
"Business User" shall mean all Business website users (s) and services.
"Business Products and Services" shall mean all products and/or services provided directly by Business;
“3rd–Parties” include all advertisers, partners and affiliate vendors that are included on, or linked to, the Business website (s).

Ordering Goods From Us

Individuals: These terms of sale apply to all goods and services supplied by https://vitoriahesed-2.myshopify.com/. The following terms and conditions govern the website; they do not affect your statutory rights.

Description and price of goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information at https://vitoriahesed-2.myshopify.com/. If there is anything which you need help understanding, or if you wish to obtain further information, please contact our customer services team.

Product images are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found, we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any overpayment made by you (as applicable). We reserve the right to alter all product pricing without notice.

Placing an order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement detailing the products you have ordered.

The contract is subject to your right of cancellation (see below).

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. A contract exists between you and us for the sale of any goods once we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email, even if your payment has been processed immediately.

We may refuse at our discretion to accept an order:

(a) where we cannot obtain authorisation for your payment;

(b) if there has been a pricing or product description error; or

(d) where goods ordered by you are not available;

(e) if we do not deliver to your area;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted from your debit or credit card as soon as possible, but in any event, within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability for the export or import of the goods you purchase.

Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails, your order will be cancelled. Delivery will be once clear funds have been received.

Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases.

By accepting these terms and conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information you provide will be treated securely and strictly under the Data Protection Act. During security checks, we may ask for additional information or documentation to help support the data you supplied.

Please be aware that if you use Paypal as your payment method, we reserve the right not to ship to unconfirmed addresses.

Consumer right of return and refund

This clause only applies if you are a consumer. If you are a consumer, you have the legal right to cancel a contract during the period below. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of

any made-to-measure or custom-made products or products made to your specification or personalised.

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement to https://vitoriahesed-2.myshopify.com/.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

We may deduct from the reimbursement for loss in value of any goods supplied if the loss results from unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees due to the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest.

Suppose the consumer has received goods in connection with the contract. In that case, you shall send back the goods or hand them over to us without undue delay and, in any event, not later than 14 days from the day you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the goods' nature, characteristics and functioning.

Delivery

We will deliver the goods ordered by you as soon as possible to the address you give us for delivery, but in any event, within mentioned days of your order. Upon receipt of your order, you will be asked to sign for the goods received in good condition. Please only accept the delivery if the package appears in good condition. If you cannot check the contents of your delivery at the point of delivery, please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 30 working days of the delivery of the goods in question.

We shall deliver the goods to you within mentioned days; if we deliver the goods by the delivery date, the sale is still going. We shall return all monies paid by you to us under the contract of sale but, notwithstanding, shall have no liability to you for the return of monies or otherwise unless you notify us in writing at our contact address of the non-delivery within 30 days from the extended delivery date.

Import Duty

Goods dispatched to countries outside the country are liable to Import Duty, Tax or VAT. When ordering from us, you agree to pay any duties your country's government may impose.

Suppose you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order. In that case, you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Title for Consumers

Title in any products ordered from us only passes to you, the purchaser, once we have received and processed a valid payment, that payment has been made into our bank account, and your order has been shipped.

Faulty Product, Damaged on Arrival

Please note that any products returned to us that you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you. We shall charge you for the returned transport costs via your original payment method or hold the product until we have received full payment for the returned transport costs.

If you notify a problem to us under this condition, our only obligation will be, at your option:

(a) to make good any shortage or non-delivery;

(b) to replace or repair any goods that are damaged or defective; or

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.

Limitation of Liability

The Business will not be liable to you for any loss or damage in circumstances where:

(a) There is no breach of a legal duty owed to you by the supplier or by its employees or agents;

(b) Such loss or damage is not a reasonably foreseeable result of any such breach;

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

LINKS TO AND FROM OTHER WEBSITES

Links to third-party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any third-party websites linked to this website, you do so at your own risk.

SWEEPSTAKES, CONTESTS AND PROMOTIONS

Any sweepstakes, contest or similar promotion made available through Business websites or for which Business may, from time to time, send e-mail messages to you will be governed by official rules that are separate from and may vary from these Terms. By participating in any such sweepstakes, contest or similar promotion, the User will become subject to its specific official rules. Note, however, that the User remains subject to these Terms to the extent they do not conflict with the applicable official rules.

NEWSLETTERS

The https://vitoriahesed-2.myshopify.com/ regularly sends out a newsletter and/or other informational emails (collectively referred to as "Newsletters") to all Users. These newsletters may inform you about new services, features or products. Users may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of our emails or by writing to us at https://vitoriahesed-2.myshopify.com/ or following the unsubscribe link contained in each of the emails.

LICENCE AND COPYRIGHT

The Business website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound. The entire website content is copyrighted as a collective work under International copyright laws. The Business owns a copyright in the selection, coordination, arrangement and enhancement of such content and the original content. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication, or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of the Business and the copyright owner. Elements of the website are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to framing or mirrors.

You are permitted to print and download extracts from this website for your private use on the following basis:

(a) no documents or related graphics on this website are modified in any way;

(b) no graphics on this website are used separately from the accompanying text; and

(c)any of our copyright and trade mark notices, and this permission notice appears in all copies.

Copyright Infringement

In accordance with International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email to https://vitoriahesed-2.myshopify.com/

Registration

To register with https://vitoriahesed-2.myshopify.com/ you must be at least 18 years of age.

Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your username and password with any other person or multiple network users.

User must complete the registration process by providing the Business with current, complete and accurate information as prompted by the applicable registration form. The user also will choose a password and a User name.

Responsibility for the security of any passwords issued rests with you, and if you know or suspect that someone else knows your password, you should contact us immediately.

The user is entirely responsible for maintaining the confidentiality of any password and account information. Furthermore, the User is fully responsible for any activities under their account. User agrees to notify Business immediately of any unauthorized use of their account or any other security breach. Businesses will not be liable for any loss incurred due to someone else using the User’s password or account, either with or without their knowledge. However, the User could be held liable for losses incurred by the Business or another party due to someone else using their account or password.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

We may deny any user access at any time and for any reason. In addition, Business may, at any time, transfer rights and obligations under these Terms to any current or future Business subsidiary or business unit, companies or divisions or any entity that acquires Business or any of its assets.

Disclaimer

While the Business uses reasonable efforts to include accurate and up-to-date information, the Business specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all Business web sites, either now operating or created in the future. The Business disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. The Business disclaims any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the Business website.

The Business does not make any warranties or representations regarding any data, service and/or information provided or made available by any user on any of the Business websites or any external websites linked to them. In particular, the Business does not warrant or represent that said data, service and/or information is true or accurate or that it fulfils or serves any particular purpose.

Without limiting the foregoing, under no circumstances shall the Business be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuations in heat, light, or air conditioning.

COMPANY WEBSITES AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE COMPANY WEB SITES ARE PROVIDED "AS IS," WITH NO WARRANTIES EXPRESSED OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE COMPANY WEBSITES. THE COMPANY DISCLAIMS ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE COMPANY WEBSITES. THE COMPANY DISCLAIMS ANY WARRANTIES FOR SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON THE COMPANY WEBSITES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE COMPANY WEB SITES, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS OR ANY USER CONTRIBUTIONS PROVIDED TO THE COMPANY WEBSITES.

THE USER UNDERSTANDS AND AGREES THAT THEY DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE COMPANY WEBSITES AT THEIR DISCRETION AND RISK AND THAT THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THEIR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY IN ALL CASES. THE USER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

THE COMPANY AND ITS WEB SITES ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT POSTED BY USERS, 3rd-PARTIES, ACTIONS OF ANY 3rd-PARTY OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT, A USER’S COMPUTER EQUIPMENT OR OTHER PROPERTY.

Liability

The Business may modify, suspend, discontinue or restrict the use of any portion of the Business website, including the availability of any portion of the content at any time, without notice or liability.

Users acknowledge and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the Business or any other website. While we endeavour to ensure that this website is usually available 24 hours a day, we will not be liable if, for any reason, this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our negligence) concerning our website or service for any one event or series of related events is limited to the total fees which you had paid to us in the 12 months before the event(s) complained of.

In no event (including our negligence) will we be liable for any:

(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

(b) loss of goodwill or reputation;

(d) damage to or loss of data

(even if we have been advised of the possibility of such losses).

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence ; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify, defend and hold harmless the Business, its website (s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys' fees and court costs) arising from or relating to any allegation regarding

Your use of the Business website (s);
The Business's use of any of your content or information, as long as such use is not inconsistent with these Terms;
Information or material provided through your IP address, even if not posted by you or
Any violation of these Terms by you.

Dispute Resolution. Consumer Reviews And Use Of Social Media

We constantly endeavour to provide high standards in retail and business and recognise and support the importance of social media and the Internet to alert the public when such standards still need to be met. However, complaints should not be published as unfair or unreasonable as to content and manner of publication. For this reason, the following terms are agreed upon by you and yourself to regulate how to proceed when you feel that reasonable standards have not been met.

Suppose you post comments on our service or products on any website other than the Business's website. In that case, you agree that:-

I) you will not include any untruthful or malicious statement.
II) you will do all possible to enable the Business to post a comment to the same website in response, and if such is not possible, you will include such response in full in a comment posted by yourself on the same website.

Governing Law And Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where you bring the claim. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration, business, or any other relevant country.

We do not warrant that materials, services or information for sale on the website are appropriate or available outside the country. Accessing the website from territories where its contents are illegal or unlawful is prohibited. If you access this website from locations outside the country, you do so at your own risk and are responsible for compliance with local laws.

Miscellaneous

If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. You agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of the Business.

Section Titles: The section titles used in these Terms are purely for convenience and carry no legal or contractual effect.

Incident Reporting: Any complaints regarding violations of these Terms by a User should be directed to customer services at https://vitoriahesed-2.myshopify.com/. Where possible, include details that would assist the Business in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).

Complaints Procedure: We are very proud of our high customer service standards; however, if we fail to meet these standards, please do not hesitate to contact us https://vitoriahesed-2.myshopify.com/

Online Acceptance.

You may not assign, sub-license, or otherwise transfer any of your rights under these terms and conditions.

Suppose any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid. In that case, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

These Terms represent the entire understanding between the user and the Business and supersede any prior statements or representations. THE USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT by using the website, and its services, signing up, posting, downloading and uploading content, and understands that it is entering into a binding and legal agreement with Business.

These Terms and Conditions were last updated and became effective on (Mention date of posting on the website).

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